Shipping & Returns 

Thank you for shopping with us! We’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below for details on processing, shipping times, and delivery expectations.

 

🕒 Processing Time

All orders are made and packaged with care.

• Processing time: 3–7 business days (excluding weekends and holidays).

• Personalized or custom items may take a few extra days to complete.

• You’ll receive a confirmation email once your order has shipped, including a tracking number.

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💸 Shipping Rates

Shipping costs are calculated at checkout based on your location and the total weight of your order.

• Free standard shipping may be available on qualifying orders (check current promotions).

• Expedited shipping options are available for an additional cost.

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📬 Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number.
If you haven’t received your tracking info after 7 business days, please contact us at MenaCreates@gmail.com.

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❗ Lost, Stolen, or Damaged Packages

We are not responsible for lost, stolen, or damaged packages once they are in the hands of the shipping carrier. If your package is missing, please file a claim directly with the carrier or reach out to us — we’ll do our best to assist.